Samsung is increasing the utilization of the messaging app WhatsApp for users’ support services in Spain to give extra choice for remote assistance. The firm declared new inclusion to its WhatsApp-based services in Spain. The new services permit users to contact Samsung’s Technical Support live and obtain help from trained professionals without having to create an appointment.
Samsung previously utilizes WhatsApp for its user services in Spain and permits users to book appointments via the app for confronting service centres. Now the current inclusion grabs that plan to the upcoming position, especially in the post-pandemic and work-from-home cycle.
Samsung Electronics Iberia-W
Now Samsung Electronics Iberia gives users a new method to contact support live via WhatsApp by scanning a QR code or processing a straight link on Samsung’s Help and Support page. Customers can convey to Samsung specialists in real-time from all over utilizing WhatsApp the plan being that users might obtain their devices mend more simply, specifically in cases when issues can be resolved remotely without Samsung engineers wanting the manual process to the models.
New WhatsApp addition-
As per Samsung, this fresh new WhatsApp inclusion to users’ services through back the organization promises to give a superior after-sales experience to its users via efficiency, standard, and alteration. And this is obvious that Samsung models give several superior support services all over, Especially rather than to models added from China, which obtain hardly any support in the remaining of the world.
Director of Consumer Service at Samsung Electronics Iberia-
César Queipo, director of consumer Service at Samsung Electronics Iberia, said: “ our service does not only comprise giving technology and revolution but also of offering an absolute after-sales experience.” The director included that Samsung “will begin to work to give the great customer service experience.”
Customers in Spain-
Customers in Spain can now process remote assistance via WhatsApp by exploring the devoted support page here and selecting one of the two present choices to alternatively can scan the QR code or process the given link to WhatsApp and make use of mobile models.