Samsung Canada won silver in the “Best Customer Experience in the Crisis” category at the International Customer Experience Award (IXCA)….! There were some uncertainties caused last year due to the COVID-19 pandemic started. Samsung’s Walk-In Repair centers in Canada had to shut down temporarily. The has made no delays in taking an action against it and came up with a solution that would allow customers to continue getting support and safe product deliveries.
Once the pandemic calls for Samsung’s Walk-In Repair centers need to be shut down, then also Samsung denies losing a belt. It kept its commitment to safety and exceptional customer service through “Stay Home, Stay Safe.” The program allowed customers to sign up for free contactless pick-up and return, regardless of whether the customers had or didn’t have a warranty for their products.
By the same token, Samsung was the only manufacturer in Canada to deliver devices back to the customer’s doorstep within three-to-five business days. The company also introduced safety protocols, such as strict sanitation standards at repair centers. It also became the industry’s only OEM to offer an “in-garage” repair option for large appliances.
Samsung Canada VP of Corporate Service Frank Martino convinced:
“We are incredibly honored to be recognized for our commitment to convenient, seamless, and accessible service for our customers across the country.”
Other names recognized by ICXA for “Best Customer Experience in the Crisis” were the Ministry of Health (Saudi Arabia), PETROMIN EXPRESS, PZU SA, Shell International, and Sunway Mall.
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