A complete troubleshooting guide on Samsung device’s Battery

Here in this article, we going to cover all the tips and tricks related issues arise in Samsung Galaxy devices

Samsung device Battery troubleshooting guide SamNews24

Here in this article, we going to cover the troubleshooting guide for the Samsung Galaxy device Battery, and we also give our major focus on various issues which include: the dos and don’ts, tips and precautions, and issues pertaining to wired and wireless charging etc.

The motive is to update our users technically sound on day-to-day troubleshooting steps and at the same time to make our users aware of the factors which help them to keep the health of their Samsung Galaxy smartphones/device’s battery on the safer side.

To make our users understand things in a more clear and crisp way, therefore we categorize the whole troubleshooting guide under various headers and sub-steps which are as follows:

Now, follow the below steps in order to understand each of these tips & tricks. Also, I would recommend that, before proceeding with the below steps, be sure that all devices’ software and related apps are updated to their latest version.
Samsung device Battery troubleshooting guide

Steps to fast charge on your Galaxy device

The latest Galaxy mobile devices are equipped with an internal coil for wireless fast charging and wired adaptive fast charging, a built-in feature that allows the battery to charge much quicker.

Check out how to enable the fast-charge feature on your mobile devices and how to properly plug in the USB cable to the charging adapter. Also, view the types of authorized wired and wireless chargers available to use for your mobile devices.

How to enable the fast-charge or fast wireless charge feature for Galaxy mobile devices

Step 1. Go to Settings > Device Care.
Step 2. Tap on the Battery icon.
Step 3. Tap the Charging menu.

Select one of the charging modes below, based on the type of authorized fast charger you have.

To enable any one of the charging modes, simply tap the switch to the right side.

Note: While charging, you can’t enable or disable this feature on your device.

How to properly plug in the USB cable to the charging adapter

If the USB cable is not properly plugged into the charging adapter, even if you are using a fast charger, your mobile device will not charge rapidly. Check that you have pushed the USB cable tightly into the charger, otherwise, the fast charging feature will not work and a very low charging capacity will be supplied to your mobile device. Accordingly, the charging speed will decrease and the time to charge the battery fully will also take much longer.

Types of Samsung authorized wired and wireless charging pads for Galaxy mobile devices

You are unable to use the fast charging feature or the super fast charging feature when you charge the battery using a standard battery charger. To use the fast charging feature, you have to use a wired battery charger that supports Adaptive fast charging. To use the super-fast charging feature, you have to use a wired USB PD (Power Delivery) charger that supports super-fast charging.

The authorized fast and super fast charger consists of wired and wireless types. Please view the charger types in the images below.

Samsung authorized wired charger

Note:

Steps to use Wireless PowerShare on the Galaxy S10

The S10 allows device-to-device charging without the need for a charger. You can also charge your S10 and another device at the same time.

Optimized battery performance

The Galaxy S10 uses artificial intelligence that learns your behavior so that it can automatically adapt to power-saving modes and restrict less frequently used apps to maintain power for longer.

Device-to-device charging

If the battery on your device is getting low, automatically transfer power from your S10.

Simply activate “Wireless PowerShare” on your notification panel, then place the other device in the center of your S10 with their backs facing.
Please note: The location of the charging coil may vary by device model. You may need to adjust the devices until they connect with each other properly.

Separate the devices when enough power has been transferred or wait until the other device is fully charged.

Dual charging

Whilst your S10 is plugged in using wired charging, you can charge another device at the same time.
Follow the below steps to activate dual charging:

Step 1. Pull down the notification panel on your S10 and tap the Wireless PowerShare icon to switch it on.
Step 2. Put the centre of the S10 back-to-back with another device.
Step 3. The screen will confirm once the devices are connected. Tap “OK”.
Step 4. If you pull down the notification panel again a message will show that it is charging the connected device. The Wireless PowerShare icon will also appear on the status bar or on your Always On Display panel.

Please note: Depending on the type of accessories or phone covers being used, the Wireless PowerShare feature may not work properly. It is recommended to remove any accessories or phone covers before using Wireless PowerShare. Only devices that support wireless charging can be charged using this feature. The charging speed or efficiency may vary depending on the device’s condition or the surrounding environment.

My Galaxy device is not fast charging, Steps to fix it

The latest Galaxy mobile devices are equipped with both cable and wireless charging modes. This comprehensive guide will show you how to enable these features, so you can take advantage of faster charging for your Galaxy device.

We provide various fast charging options depending on your device and adapter. You can select either cable or wireless.

For cable fast charging, there are three types: Adaptive Fast Charging (max 15W), Super Fast Charging (max 25W), and Super Fast Charging 2.0 (max 45W).

There are two types of wireless fast charging: Fast Charge 1.0 (max 9W) and Fast Charge 2.0 (max 15W).

Note:

The first step is to make sure the fast charging option is enabled
The steps to check are as follows:
Step 1. Go to “Settings”, then tap “Device Care”.
Step 2. Tap “Battery”.
Step 3. Tap “Charging” and Tap the switch to activate “Fast charging” or “Fast wireless charging”

Note:

Next, make sure you use a suitable adapter and cable

Different types of chargers have varied power outputs. For optimal performance, we recommend using a Samsung authorized fast charging adapter.

Adaptive Fast Charging
– Samsung chargers that support 9V-1.67A (15W) power output show the ‘Adaptive Fast Charging’ text with a charging icon.

Super Fast Charging
– Samsung chargers that support 9V-2.77A (25W), 15V-3A (45W), or 20V-2.25A (45W) power outputs show the ‘Super Fast Charging’ text with a charging icon.

Note: Samsung does not guarantee the compatibility of third-party chargers.

How to properly connect your adapter

The steps to check are as follows:
Step 1. Firmly plug the cable into the USB plug.
Step 2. Securely plug the charger into a wall socket.
Step 3. Connect the charging cable to your device´s charging port.
Step 4. When the battery is charged, disconnect the charger.

Check to see if your adapter is connected correctly

The steps to check are as follows:
Step 1.  Check that the adapter and cable are securely connected.
Step 2.  Make sure that the device and charging cable are firmly connected.

Note: Disconnect the charger from your device before unplugging it from the wall socket.

Follow these steps if your fast wireless charging is not working

For optimal performance, use a Samsung authorized fast wireless charging pad and/or the in-box adapter.

– Fast Charging 1.0 needs the adapter which supports above 15W power (max 9W charging power)
– Fast Charging 2.0 needs the adapter which supports above 25W power (max 15W charging power)

Some models may only work with the in-box adapter. For more information, please check the enclosed manual or the samsung.com product information when purchasing your device.

Note:

How to properly connect your wireless charger

The steps to connect your wireless charger are as follows:
Step 1. Check that the wireless charger and cable are securely connected.
Step 2. Make sure that the device is properly placed and in contact with the coils on the wireless charger.

Check to see if your wireless charger is connected and placed correctly

The steps to connect your wireless charger are as follows:
Step 1. Check that the wireless charger and cable are securely connected
Step 2.  Make sure that the device is properly placed and in contact with the coils on the wireless charger.

Note:

Check the battery life difference between the left and right earbuds of the Galaxy Buds

As the battery life of both earbuds, we using may differ and there’s a possibility that one of the earbuds i.e may be right or left would discharge first.
The battery consumption of each headset may be different for various reasons. Please refer to the guide below for more information on Galaxy Bud’s battery consumption.

Before you try out the below recommendations as to your solutions, be sure to check if your device’s software and related apps are updated with the latest version. Please check how to update your mobile device’s software in the following order.

Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.

Master device may consume more battery power

One earbud of the Galaxy Buds works as the master device, and the earbud that works as the master consumes battery power faster than the other. The master device can be either the left earphone or the right earphone depending on the usage environment.

Check the battery life in the Galaxy Wearable app

If your Galaxy Buds are connected to your phone then you have a choice to check the battery level of the Galaxy Buds in the Galaxy Wearable app. This battery gauge displays the battery life of each earbud as a single level or displays each one separately.

Note:

Galaxy Buds+ charging tips and precautions

Irrespective of your lifestyle or the type of work would be it personal or professional use, every one of us to wants to have our earbuds battery to last long a whole day.
We will provide you with a handful of battery charging tips, steps to take so you get the most out of your battery, and how to prevent damage to your earbuds. Find out proper methods to utilize the battery of your earbuds as well as its charging case.

Before you try the functionality suggested below, be sure to check if your device’s software is updated with the latest version.

Have your battery fully charged

Note: To save energy, unplug the charger when not in use. The charger does not have a power switch, so you must unplug the charger from the electric socket when not in use to avoid wasting power. The charger should remain close to the electric socket and easily accessible while charging.

Check the buds’ and case’s indicator light

You can check the status of the earbuds and the charging case by looking at the battery indicator light. The case can be charged without inserting the earbuds; when they are inserted, the earbuds and case will charge simultaneously.

Earbuds’ indicator light

Charging case’s indicator light

Note: If the battery indicator lights do not work as described, disconnect the charger from the charging case and reconnect it.

Battery charging tips and precautions

Take care of your earbuds by keeping these charging tips and precautions in mind.

Additional tips on reducing battery consumption

Now some other additional tips which help us to conserve battery power on your earbuds can be helpful as it only takes a couple of adjustments.

Tip 1. When you are not using the earbuds, store them in the charged charging case with the cover closed.
Tip 2. You may change the notification settings from the Galaxy Wearable app on the connected phone. When using iOS, you can adjust the notification settings in the Galaxy Buds+ app.

Note:

If you have any Audio related issues then refer to our article “Samsung Audio Tips and Tricks” which is a complete troubleshooting guide on the Audio settings of your Samsung Galaxy devices.

Issues with wired charging

There are several reasons why your phone may not charge with a wired charger. In general, the most common issues are due to cables, chargers, or adapters that are damaged or incompatible with the device. Additionally, dust or debris accumulation in the device charging port, cable, adapter, or PC may interfere with proper charging.

Before you try out the below recommendations as to your solutions, be sure to check if your device’s software and related apps are updated with the latest version. Please check how to update your mobile device’s software in the following order.

Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.

Check 1. Check your charger or charging cable

Check that the charger is Samsung Authorized and compatible with your device

Even if adapters or charging cables appear similar, their quality and charging speed may differ. To preserve your Galaxy device’s lifespan, make sure to use Samsung Authorized chargers and charging cables that are compatible with your specific device, as they are designed to maximize battery life. If you use products that are not specifically for mobile devices (travel chargers or standard chargers) or products that are not Samsung Authorized, your device may be damaged or not charged properly.

Check for damage to your adapter or charging cable

Check to see if there is damage to your adapter or charging cable. If you notice any issues such as cracks or exposed wires, immediately stop using the cable. Charging cables must fit snugly into the charging port and should not feel loose or ill-fitting. Disconnect and reconnect all charging cables, USB connectors, and charging ports, then re-check your connection.

Try using a different adapter or charging cable
If there is no noticeable damage, try using another adapter or charging cable. You can also try connecting another device to your adapter or charging cable to check if it charges properly.

Check for other issues
If there are no issues with your adapter or charging cable, check to see if it is a problem with the power supply. Rather than charging your device with a notebook or PC, try using a power outlet.

Check 2. Remove foreign debris from the charging port

One of the most common causes of charging issues is debris lodged in the charging port. If debris such as dust or lint accumulates inside the charging port, the charging cable may be unable to properly connect to the charging terminals in the device. This may cause issues with charging.

Step 1. Turn off your device.
Step 2. Using a flashlight, look inside the charging port. If there is dust or debris near the metal terminal, cleaning is required.
Step 3. Gently blow into the charging port to remove the dust and debris.
Step 4. If your charging port is completely blocked, seek professional help from your nearest service centre.

Check 3. Fast charging option

If your device supports fast charging, AFC (Adaptive Fast Charging) is recommended. If your device is charging slowly, check that Fast charging is enabled on your device.

Step 1. From Settings, navigate to Battery and device care and tap Battery.
Step 2. Scroll to the bottom and select More battery settings.
Step 3. As desired, enable Fast charging, Super fast charging and/or Fast wireless charging.

Note:

Check 4. Moisture detected error notification

There is a risk of causing damage to the internal circuits if a device is charged when there is moisture in the USB port or charger. When this is the case, your device will alert you of moisture or debris. Even if your device is waterproof and dustproof, completely drying your device before use will help your device function normally.

Wipe your device with a soft and clean cloth or leave it in a well-ventilated area to dry. If you experience charging issues even after completely drying your device, seek help from a professional engineer.

Check 5. The water drop icon won’t go away even when dry

Does your device display the water drop icon even though it is completely dry and free of moisture? If you experience issues with charging even after drying your device, try clearing your USB cache. This should resolve your system error.

Step 1. From Settings, navigate to Apps, then tap the Filter and sort icon.
Step 2. Move the switch to the right to enable Show system apps, then tap OK.
Step 3. Scroll to USB settings and tap Storage.
Step 4. Tap Clear cache located on the bottom right-hand corner of the screen to clear your USB cache.

Note: Device screenshots and menus may vary depending on the device model and software version.

Tips for increasing the battery runtime of your Samsung smartwatch

There are several reasons why your Galaxy Watch battery may drain a little bit faster. For example, certain apps may increase battery consumption, and internet networks that are not in use may also drain the battery. Check out the guide below to learn ways to reduce battery consumption and increase standby time.

Before you try out the below recommendations as to your solutions, be sure to check if your device’s software and related apps are updated with the latest version. Please check how to update your mobile device’s software in the following order.

Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.

Check 1. Turn off the display when not in use

Put your smartwatch into sleep mode when not in use. The screen will turn itself off after a while when not in use, but you can save even more battery if you put your smartwatch into sleep mode immediately when you’re ready to stop using it. To enter sleep mode, simply cover the smartwatch screen with your palm once.

Check 2. Activate the Power saving mode

Power saving mode saves battery power while slightly reducing the performance of your Galaxy Watch. If you want to use your smartwatch for a long time without a charger, the Power saving mode can help. Follow the steps below to enable this feature on your smartwatch.

Step 1. Launch the Settings app.
Step 2. Select Battery.
Step 3. Tap Power saving to enable the feature.
Step 4. Your smartwatch will enter the Power saving mode and enable the previously mentioned power-saving actions.

Alternatively, from the Home screen, swipe from the top of the screen down to open the Quick panel. Tap the Power saving icon. To disable the Power saving mode, just tap the icon again.

Check 3. Close unnecessary apps

You can reduce battery usage by turning off all unused apps. Close all unnecessary apps at once by following the steps below.

Step 1. From the watch screen, swipe up from the bottom of the screen to open the Apps screen.
Step 2. Tap Recent apps, to view recently opened apps.
Step 3. Drag a recent app window up or select the Close all icon that appears by sliding all the way to the left.

Check 4. Deactivate the Bluetooth feature when not in use

Even when Bluetooth is not in use, the battery will continue to drain if the Bluetooth feature is turned on. Follow the steps below to disable Bluetooth.

Step 1. Launch the Settings app.
Step 2. Select Connections.
Step 3. Select Bluetooth.
Step 4. Tap the switch to deactivate Bluetooth.

Check 5. Deactivate the Wi-Fi feature when not in use

If the Wi-Fi feature is turned on even when it is not connected, your device will continue to search for a Wi-Fi connection, so the battery will continue to drain. Follow the steps below to disable Wi-Fi.

Step 1. Launch the Settings app.
Step 2. Select Connections.
Step 3. Select Wi-Fi.
Step 4. Tap the switch to deactivate the Wi-Fi.

Check 6. Decrease the screen brightness

Reducing the display brightness also helps conserve the battery. In dark places, adjust the brightness to reduce battery consumption. Reduce the screen brightness by following the steps below.

Step 1. Swipe from the top of the screen down to open the Quick panel.
Step 2. Tap the Brightness icon.
Step 3. Decrease the screen brightness using the control wheel.

Check 7. Deactivate the Always On Display feature

You can save battery by disabling the Always On Display feature on your smartwatch. Always On Display continues to use the battery because it sets the device to show the clock when the screen is off. Follow the steps below to turn off the Always On Display feature.

Step 1. Launch the Settings app.
Step 2. Select Display.
Step 3. Tap the switch next to Always On Display to turn it off.

Note: Device screenshots and menus may vary depending on the device model and software version.

Tips to make the most out of your Galaxy phone’s battery

If you’re worried about the battery draining quickly while using your Galaxy phone, here are some tips to reduce battery consumption. Refer to the various options below that may help you conserve battery power.

Before you try out the below recommendations as to your solutions, be sure to check if your device’s software and related apps are updated with the latest version. Please check how to update your mobile device’s software in the following order.

You can check the remaining battery power and time to use the device. You can also closely monitor how much battery your apps are using. To check this,

Step 1. Launch the Settings app, and then select Battery and device care.
Step 2. Tap Battery.
Step 3. The remaining battery power and time will appear at the top of the screen.

Note:

Tip 1. Activate the Power saving modeClick to Collapse

Before you turn in for the night, change your phone’s power mode. This will decrease your phone’s performance and save battery life.

Step 1. Launch the Settings app, and then select Battery and device care.
Step 2. Tap Battery.
Step 3. Power saving mode.
Step 4. Tap the switches next to your desired settings or customisations.
Step 5. Tap the switch at the top of the screen to activate Power saving mode.

Note:

Tip 2. Close unnecessary apps and manage sleeping apps

Opening apps all day can drain your phone’s battery quickly. To save some power, you can close unnecessary apps.
Step 1. Tap the Recents button to open the list of recently used apps.
Step 2. Close unnecessary or unused apps.

In addition, you can limit battery usage through the sleep app settings. If there are certain apps you rarely use, you can set them to sleep in the background, so your battery won’t drain as fast. You can also set apps to sleep automatically when you haven’t opened them in a while.

Step 1. Launch the Settings app, and then select Battery and device care.
Step 2. Tap Battery.
Step 3. Tap Background usage limits.
Step 4. You can set the following settings.

Tip 3. Shorten your phone’s screen timeout clock to Collapse

Sometimes your phone just needs to take a timeout. If needed, you can shorten your phone’s screen timeout to save battery life.

Step 1. Launch the Settings app, and then select Display.
Step 2. Tap Screen timeout.
Step 3. Select your desired option. Choose 15 seconds to save the most battery life.

Note: The screen timeout is set to 30 seconds by default.

Tip 4. Decrease the screen brightnessClick to Collapse

You can reduce battery consumption by reducing screen brightness. Follow the steps below to adjust the screen brightness.

Step 1. Launch the Settings app, and then select Display.
Step 2. Drag the button to adjust the Brightness.
Step 3. If you enable Adaptive brightness, the brightness is automatically adjusted according to the battery status and ambient light.

Tip 5. Avoid accidental touchesClick to Collapse

You can reduce battery strain and stop embarrassing pocket dials by blocking accidental touches. That way you won’t have any more mishaps.

Step 1. Launch the Settings app, and then select Display.
Step 2. Tap the switch next to Accidental touch protection to turn it on.

Tip 6. Deactivate the Wi-Fi and Bluetooth feature when not in use click to Collapse

To reduce battery consumption, it is recommended to deactivate the Wi-Fi and Bluetooth features when not in use.

How to disable Wi-Fi

Step 1. Launch the Settings app, and then select Connection.
Step 2. Tap the switch to Wi-Fi to turn it off.

Alternatively, you can also disable Wi-Fi by tapping the Wi-Fi icon on the Quick panel.

How to disable Bluetooth

Step 1. Launch the Settings app, and then select Connection.
Step 2. Tap the switch to Bluetooth to turn it off.

Alternatively, you can also disable Bluetooth by tapping the Bluetooth icon on the Quick panel.

Besides that, to help you conserve battery power, it is recommended to deactivate the auto-syncing of apps that need to be synced and turn off the screen by pressing the Side key when you are not using the device.

Note: Device screenshots and menu may vary depending on the device model and software version.

What to do if the battery of my new phone seems to be draining faster?

Battery consumption and lifespan vary depending on a number of factors, including the frequency of device use, the number of installed and running apps, operating system errors, and network connectivity. 5G networks may drain the battery faster, but Galaxy phones use advanced AI-based software to efficiently control battery consumption to suit your usage patterns.

Before you try the recommendations below, be sure to check if your device’s software and related apps are updated to the latest version. To update your mobile device’s software, follow these steps:

Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.

The battery can be consumed a little faster right after purchase

You may notice that your new phone’s battery seems to be draining faster compared to your previous device even though you are using it under the same conditions after purchase.

During the first few days after purchase, users have usually activated many applications and set various features for the initial device setting, and the frequency of background operation is optimized at this period. So, you may feel the battery usage time is shorter compared to when you were using your previous device.

5G service may consume more battery

While connected to a 5G network, your phone may consume more battery than usual. Current 5G services are compliant with the Non-Standalone (NSA)* standard, which uses 4G (LTE) and 5G together. Therefore, 5G and 4G (LTE) circuits are used simultaneously for the high-speed processing of large-capacity data.

Since your phone is connected to multiple networks at the same time, the battery may drain faster than you would typically expect, and your phone may get a little warmer than when solely on 3G or LTE. To make up for this, you can use features that will optimize and improve your phone’s overall performance.

* NSA(Non-Standalone): The first roll-out of 5G networks and devices will be brought under Non-Standalone (NSA) operation, which is to say that the 5G networks will be supported by existing 4G infrastructure. Thus, 5G-enabled devices will connect to 5G frequencies for data throughout but will still use 4G for non-data features such as connecting to the base stations and servers.

Note: If you feel the device overheats, do not use it for a while and wait while the device cools.

How to optimize your phone battery

If you want to extend the battery lifespan of your phone or if you feel that the battery is draining fast, you can optimize your phone overall, manage app power as well as optimize individual apps. You can reduce battery consumption in the following ways.

Optimize the overall usage of your phone

You can optimize your phone using the Device care feature to reduce battery consumption by closing unused apps and controlling abnormal battery usage. Follow the steps below.

Step 1. Open Settings, and then select Battery and device care.
Step 2. Tap Optimize now. Device care automatically optimizes your phone.

The quick optimization feature improves device performance through the following actions.

Using the auto-optimization feature

You can set the device to perform auto optimization when your device is not in use. Tap More options > Automation > Auto optimize daily and tap the switch to activate it.

Adjust Background usage limits

The more unused apps there are running in the background, the more power your battery will use. Background usage limits can be set to reduce battery consumption. Follow the steps below.

Step 1. Open Settings, and then select Battery and device care.
Step 2. Tap Battery.
Step 3. Tap Background usage limits.
Step 4. Set the app you want to control.

You can choose from the following settings:

Optimize individual apps

You can optimize individual apps to use less battery. Follow the steps below.

Step 1. Open Settings, and then select Apps.
Step 2. Tap More options (the three vertical dots).
Step 3. Select Special access.
Step 4. Select Optimize battery usage.
Step 5. Select the app you want to optimize. Optimized apps use less battery.

Note: Optimized apps will use less battery, but some background functions will be restricted.

Also check: Samsung Backup and Restore: Tips and Tricks (samnews24.com)

What to do when the mobile device has a problem with charging, turning on, or boot loop

It can be much frustrating when your phone does not get charged properly or have a problem with turning it on. Sometimes after installing an update, if your phone restarts repeatedly but never actually boots up, it is stuck in a boot loop. Third-party apps can cause random or constant reboots to happen on your phone. In such cases, follow the steps below to troubleshoot the issues.

Before you try the recommendations below, be sure to check if your device’s software and related apps are updated to the latest version. To update your mobile device’s software, follow these steps:

Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.

What to do when your phone is not charging

The most common reasons for a device failing to charge are:

Check your charger

The first step is to check to see if the problem is related to your charger or charging cable.

Step 1. Use a charger provided with the device.
Step 2. Check for damage.
Step 3. Try a new cable.
Step 4. Try a different power source.

Clean the charging port

One of the most common causes of charging problems is if the charging port is clogged with dirt, dust or debris. Dirt or lint can build up inside the charging port and prevent the charging cable from engaging properly with the charging contacts inside the port. This can stop your phone from charging properly or prevent it from charging at all.

Step 1. Power off your device.
Step 2. Shine a torch into the charging port and look inside. If you can see dust or dirt, especially if it is covering the metal charging contacts, the charging port needs cleaning.
Step 3. Try gently blowing into the charging port to remove dust and debris.
Step 4. If the charging port remains clogged, take it to a professional to be cleaned.

Note: Do not insert any object into the charging port. This can result in damage to the charging port.

Check for water and moisture

Your device will not charge if it detects water or moisture in the charging port. This is a security measure to protect the device from damage and corrosion. If your device has detected water in the charging port, it will sometimes display a waterdrop icon on the screen above the charging port or on the notification panel. If you see the water drop icon, make sure that your device is turned off while it dries.

Most moisture will evaporate by itself within a few hours, but you can also try blowing gently on the port or exposing it to cool dry air. If the waterdrop icon has still not disappeared but you are sure the charging port is dry, try turning your device off and on again.

If the icon remains after this, clear the cache for USB:

Step 1. Go to Settings > tap Apps.
Step 2. Tap the More options (three vertical dots) icon > tap Show system apps.
Step 3. Scroll down, then tap USB Settings.
Step 4. Tap Storage > tap Clear data and Clear cache.

Reboot your device

To check if it is a software-related issue, try rebooting your device when it still has the remaining charge.
Step 1. Turn the device off and wait 10 seconds.
Step 2. Plug in the charger provided with the device.

You could perform a soft reboot using the buttons. If your device does not have a Home button or a separate Power button, such as Note10, Fold, Z Flip or higher, press the Volume up and Side buttons simultaneously. When your device vibrates and the Samsung logo appears, release the buttons to reboot the device.

What to do when your phone does not turn on

Try performing the following steps if your phone does not turn on or power up:
Step 1. Verify that your phone has enough charge.

When the battery is completely discharged, your device will not turn on. Fully charge the battery using a charger supplied with the device before turning on the device.

Step 2. Verify that your phone’s charging port is not damaged.
Carefully inspect your phone to be sure that it is not overheating, swollen, or damaged. Also, inspect your phone’s charging port and remove any dirt or debris.

Step 3. Verify that you are using a compatible charger provided with the device or compatible charger.
You risk severe damage to your phone if the charger is not the same voltage, amperes, and plug type as the charger provided with the device.

How to troubleshoot when your phone reboots repeatedly

You can perform a software update, factory reset, or turn on Safe mode to determine if an app is causing the issue first.

Option 1. Download software updates manually.
Navigate to Settings > tap Software update > Tap Check for updates.

Option 2. Use the Safe Mode feature to identify the app that may be causing the problem.
You can completely power off the phone and power on the phone, press and hold down the Volume Down key to enter Safe Mode.

Option 3. You can do a factory reset in case of an abnormal boot loop.
Step 1. Boot into Android Recovery.

Step 2. Use the Volume up and Volume down buttons to select Delete all user data or Wipe data/Factory reset, then press the Power button.
Step 3. Use the Volume up and Volume down buttons to confirm your selection, then press the Power button.
Step 4. When the factory reset process is completed, press the Power button to select Reboot device.
Step 5. Once your device has rebooted, enter your account details to access your device.

If these steps do not work and your phone or tablet is still experiencing problems, contact the Support Center for service.

Note:

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